Taula de Continguts
The free aesthetic consultation at Santé in Madrid is a conversation with a Beauty Coach to put what worries you about your skin in order and turn it into a facial plan with clear priorities. It is not a medical diagnosis and it does not commit you to anything: it helps you know where to start, what you can look after at home and which steps would first need a medical assessment. In this article we explain what it includes, how that plan is built and what you should leave the consultation with.
Key points
- The aesthetic consultation with a Beauty Coach is free and is meant to guide you, not to diagnose or to prescribe a medical treatment.
- The goal is to leave with ordered priorities: what worries you most, what can wait and what you can start looking after at home.
- Any medical treatment, such as an injectable or a laser, first needs a medical consultation, which costs €50.
- Your home routine is part of the plan from day one, above all daily sun protection.
- You can leave without booking any treatment, and that is also a valid outcome.
What the free aesthetic consultation includes and what it does not
The aesthetic consultation is a simple way to start at Santé. It is run by a Beauty Coach and is designed so that you can arrive with your questions, even vague ones ("I look tired", "my skin looks dull", "I am not sure whether what I have is spots or redness"), and leave with an ordered idea of which options make sense to explore. We talk about what you would like to improve, what you have tried before, your current routine and how much time you want to spend on your skin.
It also helps to be clear about what this consultation is not. The Beauty Coach does not make a medical diagnosis, does not prescribe medicines and does not decide whether you are a candidate for a medical treatment. That decision belongs to the medical team after an assessment. The Spanish Society of Aesthetic Medicine (SEME), in its Patient Decalogue, asks precisely that the doctor carry out a personalised assessment and open a medical record before any treatment. The free consultation does not replace that step: it prepares for it.
| Aspect | Aesthetic consultation | Medical consultation |
|---|---|---|
| Who runs it | A Beauty Coach | The medical team |
| What it is for | Ordering your goals, understanding the clinic's options and deciding whether you need a medical assessment | Assessing your case from a clinical point of view and deciding whether a medical treatment is indicated |
| What you leave with | Priorities, ideas for your home routine and the recommended next step | A medical indication, or an explanation of why treating is not advisable |
| Price | Free | €50 per consultation |
How your tailored facial plan is built
A tailored facial plan does not start with the name of a treatment but with your goals. In the consultation we order them with simple questions: what is the first thing you notice when you look in the mirror, what bothers you most day to day, whether there is a date that matters to you and what feels realistic in terms of time and budget. With those answers, priorities are set very differently from how they would be if you picked a treatment from a list.
Then we think about the order. Some concerns are best addressed before others: for example, very dehydrated or reactive skin usually needs a gentler, consistent routine first, and only afterwards is it assessed whether an in-clinic treatment makes sense. At other times what worries you most depends on the time of year, as with dark spots, which are usually planned with sun exposure in mind.
Finally, we separate what can start now from what needs a medical assessment. A change in your home routine can be the first step with no further formalities. An injectable, a laser or a regenerative treatment, on the other hand, always goes through the medical team. The result is a plan in phases, not a list of treatments, and one you can review when your priorities change.
What you should take with you when you leave
A good consultation shows in what you take home. We recommend that you leave with these five things clear, and that you note them down if it helps, because it is easy to forget details when several options are discussed at once:
- Your priorities in order. What we will look after first, what comes next and what does not need touching for now.
- Which steps need a medical assessment. If any of the options you discussed is a medical treatment, you should know that the next step is a medical consultation before deciding anything.
- Your home routine. What to do every morning and every evening, with the products you already have or with the minimum changes needed.
- The timing. Whether anything is better postponed, because of the time of year or the current state of your skin.
- The concrete next step. Reviewing the routine again, booking a medical consultation or simply doing nothing more for now.
If you leave with doubts, ask before you go. It is also reasonable to ask about the cost of each option discussed, so that the plan makes sense for your budget. If you want to prepare for the visit, the blog has a guide to the questions worth asking at a free aesthetic consultation. And remember that you can take your time: a good plan does not require you to decide on the spot.
Your home routine is part of the plan too
What you do with your skin every day matters as much as what is done in the treatment room. That is why the consultation spends time on your routine: which cleanser you use, whether you moisturise, how you protect yourself from the sun and which products you have been collecting without really knowing what they are for. Often the first change is not adding but simplifying.
Sun protection is the point that comes up most in any plan. The American Academy of Dermatology (AAD) recommends a broad-spectrum sunscreen with SPF 30 or higher on skin not covered by clothing when you will be outdoors, and notes that UVA rays can pass through window glass and contribute to premature skin ageing, such as wrinkles and age spots.
Your surroundings count too. Madrid tends to have a dry continental climate, with sunny summers and cold winters, and heating in homes and offices can dry out the air. Many people notice their skin feels tighter in the cold months, so hydration usually carries more weight in the winter plan.
At the clinic we work with cosmeceuticals from SkinCeuticals, ZO, ASM and Biotricología, but you do not need to buy anything to follow the plan: if your current products fit, you keep them.
When the consultation becomes a medical consultation
The aesthetic consultation guides you; the medical consultation decides. If a goal comes up in the conversation that can only be treated with a medical procedure, such as a hyaluronic-acid filler, a laser or a regenerative treatment, the next step is a medical consultation with the Santé Madrid medical team. It costs €50 and can be facial, body or hair.
In that consultation the doctor reviews your history, the medication you take and the state of your skin, and explains what the treatment involves, what it can offer, its risks and its alternatives. It is not a formality: in Spain, Law 41/2002 on patient autonomy establishes that any healthcare intervention needs your free consent once you have been informed of its purpose, its nature, its risks and its consequences, and that consent is given in writing, among other cases, for invasive procedures.
Medical treatments are always carried out by the medical team after that assessment, and results vary from skin to skin. It can also happen that the doctor concludes that treatment is not indicated, or that it is better to wait. That answer is as much part of the plan as a treatment.
How we work at Santé Madrid
The clinic is at C. de Amador de los Ríos, 1, Chamberí, 28010 Madrid, with nearby areas such as Almagro, Salamanca and Colón. We are open Monday to Friday from 9:00 to 21:00 and on Saturdays from 10:00 to 15:00; it is closed on Sundays. This is the usual path when you start with the aesthetic consultation:
- Booking. You choose the free aesthetic consultation in the online booking or message us on WhatsApp. You can also write to santemadrid@santeclinics.com.
- Conversation with the Beauty Coach. We talk about your goals, your routine and what you have tried, without rush and without commitment.
- Priorities and routine. We order what worries you into phases and go over what you can start looking after at home.
- Next step. If a priority needs a medical treatment, we suggest a medical consultation so that the medical team can assess whether it is indicated.
- Review. If you need to, you can book another consultation to review the plan, for example when the season changes or when your priorities change.
The clinic has technology such as HydraFacial, the Alma Harmony XL Pro laser platform, Ultraformer MPT HIFU and INDIBA radiofrequency, but in the aesthetic consultation the starting point is you, not the equipment. The technology is chosen afterwards, and only if it fits your plan.
Frequently asked questions
Is the aesthetic consultation really free?
Yes. The aesthetic consultation with a Beauty Coach is free and does not oblige you to book any treatment. The medical consultation costs €50 and the nutrition consultation €50.
Who sees me at the free consultation?
A Beauty Coach, who helps you order your goals and your routine, but does not make medical diagnoses or prescribe medical treatments: that is for the medical team after an assessment.
Do I leave the consultation with a plan?
You leave with your priorities in order, ideas for your home routine and the recommended next step. If the plan includes a medical treatment, the medical team assesses it first in a medical consultation.
Do I have to buy products at the consultation?
No. The clinic has cosmeceuticals from SkinCeuticals, ZO, ASM and Biotricología, but if the products you already use fit your plan, you can keep using them.
When do I need a medical consultation?
When one of your priorities requires a medical treatment, such as an injectable, a laser or a regenerative treatment. In that consultation the doctor reviews your case and explains risks and alternatives before you decide.
Can I go to the consultation if I still do not know what I want?
Yes, that is exactly what it is for. You can arrive with a vague concern and leave with a clearer idea of what makes sense to look after first.
What are Santé Madrid's opening hours?
Monday to Friday from 9:00 to 21:00 and Saturdays from 10:00 to 15:00. It is closed on Sundays. It is at C. de Amador de los Ríos, 1, Chamberí.
If you want to look after your skin but do not know where to start, a calm conversation is usually a better starting point than any treatment. We look forward to seeing you in Chamberí to listen to you and help you put in order, calmly, what really matters to you.
