Taula de Continguts
- Before you arrive: booking and what to prepare
- On arrival: reception and your health details
- The conversation: what concerns you and what you expect
- The skin analysis: looking before proposing
- The plan: options, risks and informed consent
- The visit at a glance
- After the consultation: deciding calmly
- How we work at Santé Madrid
- Frequently asked questions
At your first aesthetic consultation at Santé Madrid, nothing starts with a treatment: it starts with listening to you, reviewing your history and looking at your skin, and only afterwards, if something is indicated, does the medical team explain the options. This guide follows the visit in chronological order, from booking to the days afterwards, so you know what will happen at each moment and what you can prepare yourself. If this is the first time you set foot in an aesthetic medicine clinic, knowing the route in advance usually takes away a good part of the nerves.
Key points
- The first visit follows an order: booking, arrival and health details, a conversation about your goals, skin analysis, explanation of the plan and a calm decision.
- You can start with a free aesthetic consultation with a Beauty Coach or with a €50 medical consultation.
- Bringing a written note of your medication, your allergies and any aesthetic treatments you have had before helps make the assessment more complete.
- Before any medical procedure, its risks and alternatives are explained to you and you sign an informed consent form.
- You do not have to decide anything on the same day, and leaving without any treatment is also a valid outcome.
Before you arrive: booking and what to prepare
The first step is choosing which consultation to book. If you do not yet know what suits you or want to understand which options exist, the aesthetic consultation with a Beauty Coach is free and works as initial guidance. If you already have a specific concern and want a clinical assessment, you can book the medical consultation directly; it costs €50 and can be facial, body or hair. Both can be booked online or by WhatsApp.
In the days before, spend a few minutes preparing three things. First, a list of the medication you take regularly, including supplements, and any known allergy. Second, the aesthetic treatments you have had before, with the approximate date and, if you know it, the product used. Third, one or two sentences summing up what you would like to improve and why now.
If you want to go deeper into this preparation, the blog has a guide to preparing for your aesthetic consultation in more detail. On the day of the visit, if you can, come with clean skin or little make-up on the area you want to discuss: that makes it easier to see it as it really is.
On arrival: reception and your health details
When you arrive at the clinic, before talking about aesthetics, your personal and health details are collected. It may seem like a formality, but it is the starting point for everything else: in its Patient Decalogue: Safe Aesthetic Medicine, the Spanish Society of Aesthetic Medicine (SEME) states that the doctor must carry out a personalised assessment and open a clinical record before any treatment.
In this part you will be asked, among other things, about illnesses you have or have had, your regular medication, allergies, a possible pregnancy or breastfeeding and previous aesthetic treatments. This is where the list you prepared becomes useful. Answer calmly and leave nothing out, even if it seems minor: an anticoagulant, a tendency to scarring or a recent cold sore outbreak can change which options make sense and which are better postponed.
All of this information becomes part of your clinical record. If at any point you do not understand why you are being asked something, you can ask for it to be explained. A well-run consultation is in no hurry to reach the treatment.
The conversation: what concerns you and what you expect
With your health details collected, the consultation turns to what brought you here. This conversation is a central part of the visit. You will be asked to explain in your own words what you would like to change, since when you have noticed it, what you have already tried and how you would like to look, without needing technical terms.
Expectations are discussed too. It helps to mention whether you have a date in mind, such as an event, how much time you can devote to home care and whether you prefer gradual changes or a more focused approach. None of this commits you to anything: it helps the proposal fit your life and not only your skin.
If you come in winter, you may notice your skin feels tighter than usual. In a city with a dry continental climate like Madrid, heating tends to dry out the air in homes and offices, and that can make your skin look different on the day. Mention it during the consultation: it helps to tell a passing dryness apart from an underlying concern.
The skin analysis: looking before proposing
After listening to you comes the examination. The area that concerns you is observed, your skin type, texture, tone and firmness are assessed, and your features and the proportions of your face or of the body area you want to discuss are taken into account.
When it adds useful information, the consultation can be supported by skin analysis with the Observ 520x. According to its manufacturer, Sylton, this device takes images of the skin with 10 different light modes, including daylight, surface texture, pigmentation and vascularity, which highlights areas of redness. Seeing your skin in those modes helps explain what the eye does not always pick out on its own, such as uneven pigmentation or a tendency to redness.
Those images also serve as a record. If you later start a treatment, having a reference of the starting point allows a meaningful comparison at review visits, instead of relying only on memory or a phone photo. Even so, the image is a supporting tool: the assessment is always made by a member of the team, not by a device.
The plan: options, risks and informed consent
With what you have shared and what has been observed, it is time to talk about options. If a treatment is indicated, the medical team explains what it involves, what it can offer you, what its limitations are, what risks exist and what alternatives there are, including doing nothing or starting with home care only. Medical treatments are performed by the medical team after this assessment, and results vary from one skin to another.
This step is not only a matter of good practice. Spain's Law 41/2002 on patient autonomy states that the information must include, at a minimum, the purpose and nature of each intervention, its risks and its consequences, and that consent is given in writing for invasive procedures. Before obtaining it, the doctor must inform you, among other things, of the probable risks and the contraindications. The same law states that you can revoke your consent in writing at any time.
The proposal may turn out to be different from what you had in mind when you booked, or you may be advised to wait. The SEME decalogue sums it up in one sentence: "A good aesthetic doctor is one who tells you no". If something is not indicated for you, we will tell you clearly and explain why.
The visit at a glance
If you prefer to have the whole route in one place, this table sums up each moment of the first visit, what happens in it and what you can do to make the most of it. It is not a rigid script: depending on what you want to discuss and the type of consultation you booked, some steps will be shorter and others will take more time.
| Moment | What happens | What you can do |
|---|---|---|
| Before you arrive | You choose the aesthetic or the medical consultation and book online or by WhatsApp | Write down your medication, allergies, previous treatments and your goal |
| Arrival | Your personal and health details are collected for the clinical record | Answer in detail, even if something seems minor |
| Conversation | You talk about what concerns you, what you have tried and what you expect | Mention whether you have a date in mind and how much time you can devote to home care |
| Analysis | Your skin is observed and, when useful, analysed with the Observ 520x | Come with clean skin or little make-up on the area |
| Plan | Options, risks and alternatives are explained; if there is a procedure, you sign the informed consent | Ask about anything you do not understand before signing |
| Afterwards | You take the recommendations with you and decide calmly | Write to the clinic if any question comes up |
After the consultation: deciding calmly
When you leave the consultation, you do not need to have decided anything. It is normal to want to think it over, talk about it at home or calmly review what was explained to you. If a treatment has been proposed, the decision is yours and you can make it at another time.
If you start a treatment, before you leave you go over the aftercare and who to contact if a question comes up. Among its points, the SEME decalogue states that the doctor and the clinic must give clear aftercare guidelines and be available for any question or complication. For any question after the visit, you can write to us on WhatsApp at +34 919 58 34 87 or at santemadrid@santeclinics.com.
In many cases, the first step is not an in-clinic treatment but adjusting your home routine: cleansing, hydration suited to your skin and daily sun protection, in winter too. The clinic works with cosmeceuticals from SkinCeuticals, ZO, ASM and Biotricología, and there is no need to change all your products at once: going step by step lets you see how your skin responds before adding anything else.
How we work at Santé Madrid
The clinic is at C. de Amador de los Ríos, 1, Chamberí, 28010 Madrid, with nearby areas such as Almagro, Salamanca and Colón. We are open Monday to Friday from 9:00 to 21:00 and on Saturdays from 10:00 to 15:00; the clinic is closed on Sundays.
At Santé Madrid the first visit follows the order you have just read: first listening and assessing, then proposing. The aesthetic consultation with a Beauty Coach is free and is there to guide you. The medical consultation costs €50 and is a clinical assessment in which the Santé Madrid medical team decides whether a treatment is indicated. If your goal has to do with diet, there is also a €50 nutrition consultation.
The clinic has technology such as HydraFacial, the Alma Harmony XL Pro laser platform, Ultraformer MPT HIFU, INDIBA radiofrequency and skin analysis with the Observ 520x. Having a device available does not mean you will use it: the choice always depends on the assessment, and after a first visit you usually leave with more clarity about your skin, not with a list of devices.
Frequently asked questions
What should I bring to my first aesthetic consultation?
It helps to bring a written note of your regular medication, including supplements, your allergies, the aesthetic treatments you have had before with their approximate date and an idea of what you would like to improve.
Do I have to come without make-up?
It is not compulsory, but if you can, come with clean skin or little make-up on the area you want to discuss. That makes it easier to observe and analyse it as it really is.
How much does the first consultation cost?
The aesthetic consultation with a Beauty Coach is free. The medical consultation costs €50 and the nutrition consultation €50. Treatment prices are not published in this article because they depend on the assessment.
Will I be treated on the same day?
You do not have to decide anything on the same day. If a treatment is indicated, the medical team first explains its risks and alternatives and, if it is a medical procedure, you sign an informed consent form before starting.
What is the Observ 520x analysis for?
According to its manufacturer, Sylton, the device takes images of the skin with 10 light modes, such as pigmentation or vascularity. It helps explain what is not always visible to the naked eye and keeps a record of the starting point.
What happens if no treatment is recommended for me?
That is a valid outcome. If a treatment is not indicated for you, we will tell you clearly and explain why, and sometimes the first step is adjusting your home care routine.
Where is the clinic and what are its opening hours?
It is at C. de Amador de los Ríos, 1, Chamberí, 28010 Madrid. It is open Monday to Friday from 9:00 to 21:00 and on Saturdays from 10:00 to 15:00; it is closed on Sundays.
A first consultation is not a commitment; it is an orderly conversation about your skin. If you know what will happen at each moment, you will arrive with the right questions and leave with more clarity to decide, at your own pace, what makes sense for you.
